Effective Date: 3/24/2026
Last Updated: 3/24/2026
Privacy Policy
CityPay (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website or engage with our services.
Information We Collect
We may collect personal information that you voluntarily provide to us through forms on our website or through direct communication, including but not limited to:
• Full name
• Email address
• Phone number
• Company name and related business information
We do not knowingly collect sensitive personal information unless explicitly required and disclosed.
Use of Information
We use the information collected for legitimate business purposes, including:
• Responding to inquiries and providing requested services
• Delivering service-related communications such as appointment reminders,
updates, and notifications
• Maintaining internal records and improving our services
• Ensuring compliance with legal and regulatory obligations
We do not use your information for unsolicited marketing communications unless explicitly
consented to.
SMS Communications and Consent
By providing your phone number and affirmatively opting in via our website forms, you expressly consent to receive non-marketing SMS communications from us, including but
not limited to appointment reminders, service notifications, and account-related updates.
• Message frequency may vary
• Message and data rates may apply
• You may opt out at any time by replying “STOP”
• You may request assistance by replying “HELP”
Your consent to receive SMS messages is not a condition of any purchase.
Email Communications
By providing your email address, you consent to receive service-related email communications from CityPay. These communications may include updates, confirmations, and responses to your inquiries.
Data Storage and Security
We implement reasonable administrative, technical, and physical safeguards to protect
your personal information. All customer data is securely stored and managed using
Salesforce, a trusted third-party customer relationship management platform.
While we take appropriate measures to protect your information, no system can guarantee
absolute security.
Disclosure of Information
We do not sell, rent, or share your personal information with third parties for marketing or
promotional purposes.
We may disclose information only in the following circumstances:
• To service providers (e.g., CRM platforms) strictly for operational purposes
• To comply with legal obligations, court orders, or regulatory requirements
• To protect the rights, property, or safety of our Company or others
All third-party service providers are contractually obligated to maintain the confidentiality
and security of your information.
Email Communications
By providing your email address, you consent to receive service-related email communications from CityPay. These communications may include updates, confirmations, and responses to your inquiries.
Your Rights and Choices
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable laDepending on your jurisdiction, you may have the right to:
• Request access to your personal data
• Request correction or deletion of your data
• Withdraw consent where applicable
To exercise these rights, please contact us using the information below. w.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.
Updates to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting to this page with an updated revision date.
Contact Information
If you have any questions regarding this Privacy Policy, please contact us:
